> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.mitchcactus.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Refund policy

We allow customers to request a **refund under reasonable circumstances**, depending on the status of the order and the reason for the request. 💸

Approved refunds are returned to the **original payment method** used for the purchase. Once processed, please allow up to **96 business hours** for the funds to appear, depending on your bank or payment provider.

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## When can a refund be provided? ✅

A refund may be available in the following situations:

### 1. Your order was cancelled

If your order is cancelled and has not been fulfilled, you may be eligible for a **full refund**.

### 2. Duplicate payments

If you accidentally make **multiple payments for the same order**, we’ll happily refund any additional or duplicate payments.

### 3. You change your mind

If you reconsider your purchase **before the order has started**, you may request a refund.

If fulfilment has already started, a **partial refund may be available** based on the progress already completed. Once an order has been fully completed, a change-of-mind refund is generally no longer applicable.

### 4. Your order was not delivered

If your product or service is **not delivered as described**, including where an applicable delivery timeframe has not been met, you may be eligible for a refund or other resolution. 🛡️

### 5. Delivery delays ⏱️

If your order is not completed within the **delivery timeframe shown on the listing**, we may be able to offer a **partial refund, refund of any applicable delivery fee, or another form of compensation**, depending on the circumstances.

This does not apply where the delay was caused by **missing information, delayed responses, or other required action from the customer**.

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## How are refunds returned? 💳

Because our products and services are delivered digitally, there are **no shipping or return postage costs** associated with a refund.

Refunds are normally returned to your **original payment method**. 

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## How do I request a refund? 🙌

To request a refund, contact our **Live Chat Support** using the button in the bottom-right corner of the website.

Our team will review your order and help determine the appropriate resolution as quickly as possible.