> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.mitchcactus.co/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Seller Guidelines: Accounts These guidelines apply to all sellers listing **accounts** on the MitchCactus Marketplace. Accounts must be legitimate, accurately described, transferable, and delivered with the access required for the buyer to take control. --- ## 🔐 Access & Permissions * Account listings require an **approved and verified seller account**. * Some games or account categories may require **additional approval or verification** before you can create listings. * Sellers must continue to meet our General Seller Rules and Account Seller Rules while selling. --- ## 👤 What Can Be Sold Sellers may list accounts that: * Provide **full access**, including the account login and linked email access where applicable * Accurately represent the advertised rank, level, inventory, currency, cosmetics, and other features * Include any additional login, security, or recovery information required for the buyer to take control ### Strictly Disallowed * ❌ NFA, shared, rented, offline, or limited-access accounts * ❌ Misleading titles or descriptions * ❌ Keyword or tag spam * ❌ Stolen, hacked, or unlawfully obtained accounts * ❌ Accounts that cannot be fully transferred to the buyer * ❌ Accounts created, levelled, or modified using prohibited cheats or exploits where this creates risk for the buyer --- ## 📝 Listing Requirements ### Titles & Descriptions Clearly state relevant details such as: * Platform or game version * Region * Linked platforms * Current rank or level * Progression * Inventory, cosmetics, or currency * Any restrictions or limitations Where rank is advertised, it should reflect the **current applicable rank**. If the account is currently unranked following a reset, list it accordingly. Avoid vague ranges where the buyer should know exactly what they are purchasing. ### Important Account Details Disclose any relevant: * Bans * Mutes * Warnings * Restrictions * Email-change limitations * Platform-linking limitations Instant Delivery listings must contain **complete and working account credentials** ready for delivery. ### Clear Titles Keep titles short, descriptive, and accurate. Do not exaggerate the contents of the account or include unrelated keywords simply to gain additional search visibility. ### Duplicate Listings If you have multiple identical or substantially similar accounts, use the available **multiple account or stock functionality** rather than creating duplicate offers. --- ## 🔄 Account Transfer & Responsibility Once an account has been sold: * Do not access it again unless the buyer specifically asks for assistance * Do not recover, reclaim, or change the credentials * Continue to cooperate with legitimate account issues where required Sellers remain responsible for the integrity of the accounts they sell, including serious issues discovered after the standard protection period where evidence shows the seller was responsible. Intentional recovery of a sold account is treated as a serious violation. --- ## 🛡️ CactusCover Protection Eligible marketplace account purchases include an applicable **CactusCover warranty period**, generally ranging from **7–14 days depending on the listing and category**. During this period, buyers may report eligible issues such as: * Loss of access * Account recovery * Incorrect credentials * Material differences from the listing * Other covered account problems Certain offers may also include or offer longer warranty periods. --- ## 💬 Dispute Handling If a buyer reports an account issue: * Respond within **12 hours** * Try to resolve the issue directly through the MitchCactus order chat * Provide as much relevant evidence as possible * Offer a correction, replacement, or appropriate resolution where required * Cooperate with our Resolution Team if the issue becomes a dispute Issues should generally be worked toward full resolution within **24 hours**, unless another timeframe has been agreed. Always remain professional, even when a customer is frustrated. When selling through MitchCactus, your communication reflects on both your seller profile and the marketplace. --- ## 🛑 Violations & Penalties | **Violation** | **Possible Action** | | ---- | | Cheats or exploits | Suspension or permanent removal | | Misleading or false account information | Listing removal, buyer refund, or seller restrictions | | Failure to provide full access | Refund, warning, or suspension | | Recovering or accessing an account after sale | Permanent suspension | | Stolen or illegally obtained accounts | Permanent suspension | | Instant Delivery without valid credentials | Refund and seller restrictions | | Keyword or tag spam | Listing removal, warning, or suspension | | Repeated violations | Stronger restrictions or permanent suspension | MitchCactus may take stronger action depending on the severity, frequency, or circumstances of the violation.