> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.mitchcactus.co/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Seller Guidelines: Boosting These guidelines apply to all sellers offering **Boosting and in-game services** through the MitchCactus Marketplace. Unlike request-based marketplaces, sellers create their own Boosting listings on MitchCactus. Buyers browse and purchase these offers directly, so your listing must clearly describe the service, requirements, and expected delivery time. --- ## 🔐 Access & Permissions * Boosting is available to **verified and approved sellers** where the category is enabled. * Sellers must follow our General Seller Rules and any game-specific requirements. * Certain games or services may require additional approval before they can be listed. --- ## 📦 What Can Be Sold Permitted services include: * 🎮 Rank and progression boosting * 🎮 Quests, raids, challenges, and achievements * 🎮 Leveling and other approved in-game services The exact service being provided must be clearly described in the listing. --- ## 🚫 Strictly Disallowed * ❌ Cheats, exploits, bots, scripts, macros, or unauthorized third-party software * ❌ Sharing, storing, or misusing a customer's login credentials * ❌ Abandoning an order after starting without valid communication * ❌ Requesting additional payment outside MitchCactus * ❌ Harassment, toxic behaviour, or actions that could cause penalties on the customer's account * ❌ Win trading, match fixing, intentional throwing, or artificial rank manipulation * ❌ Misleading buyers about how the service will be completed --- ## 🤝 Quality Requirements Sellers should keep cancellations and failed orders as low as possible. To do this: * Don't accept more orders than you can reasonably complete * Only offer services you have the skill and ability to fulfil * Set realistic delivery times * Keep your availability and listings up to date * Communicate promptly if an issue or delay occurs --- ## ✔️ Order Completion * Complete the service within the **delivery timeframe shown on your listing** * Keep the buyer updated where appropriate * Only mark the order as delivered once the purchased service has been fully completed * Do not mark an unfinished or partially completed boost as delivered without the buyer's agreement Where account access is required, handle the customer's credentials securely and only use them for the purchased service. --- ## 💬 Dispute Handling If a customer reports an issue: * Respond within **12 hours** * Work toward resolving the issue within **24 hours**, unless another timeframe has been agreed * Remain professional at all times * Keep relevant communication on MitchCactus * Provide screenshots or other evidence showing your progress and completed work * Cooperate with our Resolution Team if a dispute is opened Regular progress updates and clear evidence can help prevent misunderstandings and make disputes easier to resolve. --- ## 🛑 Violations & Penalties | **Violation** | **Possible Action** | | ---- | | Cheats, exploits, or prohibited software | Suspension or removal of selling privileges | | Excessive cancellations or failed orders | Warning, restrictions, or suspension | | Unauthorized access or misuse of a customer's account | Suspension or permanent removal | | Off-platform payment requests | Suspension | | Misleading listings or delivery claims | Listing removal, refund, or seller restrictions | | Repeated violations | Stronger restrictions or permanent suspension | MitchCactus may take stronger action depending on the severity, frequency, or circumstances of a violation.