> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.mitchcactus.co/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Seller Guidelines: Currency These guidelines apply to all sellers offering **in-game currency** through the MitchCactus Marketplace. Sellers must deliver currency exactly as described, use safe delivery methods, and ensure all currency is legitimately obtained and transferable through the game’s normal mechanics. --- ## πŸ” Access & Permissions * Currency listings are available to **verified and approved sellers**. * Sellers must follow our General Seller Rules and any game-specific requirements. * Certain games or delivery methods may require additional approval. --- ## πŸ“¦ What Can Be Sold Permitted products include: * In-game currency such as gold, coins, credits, or similar balances * Other approved, tradable game currencies Currency must be **legitimately obtained** and transferable through the game’s supported mechanics. --- ## 🚫 Strictly Disallowed * ❌ Currency generated through cheats, exploits, bots, or prohibited software * ❌ Stolen, duplicated, fraudulently obtained, or illegally generated currency * ❌ Misusing or unnecessarily storing customer login credentials * ❌ Abandoning an order after starting without reasonable communication * ❌ Requesting additional or off-platform payment * ❌ Delivery methods that unnecessarily expose the buyer to bans, suspensions, or account restrictions --- ## 🀝 Quality Requirements To keep cancellations and disputes low: * Only keep listings active when you have sufficient stock * Set realistic delivery times * Clearly explain the delivery method * Do not accept more orders than you can fulfil within the promised timeframe Common delivery methods may include: * Face-to-face trades * Auction House or marketplace transfers * In-game mail * Other supported game-specific methods --- ## βœ”οΈ Order Completion * Transfer the **full amount purchased** * Only mark the order as delivered once the transfer is complete * Confirm successful delivery through the MitchCactus order chat * Make sure the currency is sent to the correct buyer details If the buyer provides different delivery information in the order chat, confirm the updated details before completing the transfer. --- ## πŸ’¬ Dispute Handling If a buyer reports an issue: * Respond within **12 hours** * Remain professional * Keep communication on MitchCactus * Provide as much relevant delivery evidence as possible Useful evidence may include: * Screenshots of the trade or transfer * In-game transaction records * Proof showing the amount delivered * Order-chat confirmations Issues should generally be worked toward full resolution within **24 hours**, unless another timeframe has been agreed. --- ## πŸ›‘ Violations & Penalties | **Violation** | **Possible Action** | | ---- | | Cheats or exploits | Suspension or removal of selling privileges | | Excessive cancellations | Warning, restrictions, or suspension | | Fraudulent or unsafe currency | Suspension or permanent removal | | Unauthorized access or misuse of a buyer’s account | Suspension or permanent removal | | Off-platform payment requests | Suspension | | Repeated violations | Stronger restrictions or permanent suspension | MitchCactus may take stronger action depending on the severity, frequency, or circumstances of a violation.