Account Warranty

Marketplace account purchases fulfilled by independent sellers on MitchCactus include a 7-day account warranty free of charge. 🛡️

Accounts and services sold directly by the MitchCactus team, including many of our Forza and Call of Duty products, may have their own separate warranty coverage. Depending on the product, this may include a Lifetime Warranty at no additional cost or optional extended coverage available as an add-on.

The exact warranty included with your purchase will always be shown on the relevant product or listing.

How does the warranty work? 🌵

If you experience an eligible issue with a marketplace account during the warranty period, simply Raise a Dispute through your order and provide as much information as possible about what happened.

💡 Your warranty remains active while an eligible dispute is being reviewed, even if the review takes longer than the original 7-day warranty period.

Want longer protection? 🔒

For select marketplace offers, you may be able to extend your warranty beyond the free 7-day period.

Depending on the listing, extended coverage may be available for:

• 3 Months
• 6 Months
• Lifetime

Available warranty options and pricing will be clearly shown on the relevant listing or during checkout.

What does the warranty cover? ✅

Your warranty may cover situations such as:

• The account is materially different from what was described
• You lose access because the seller recovers or reclaims the account
• The account is suspended or banned due to the ownership transfer
• The account is suspended or banned because of actions taken by the seller before delivery

If the account is not as described, you should avoid making substantial changes while the issue is being reviewed, including:

• Changing important login details
• Playing extensively on the account
• Making purchases on or for the account
• Reselling or transferring the account to someone else

This helps our Resolution Team accurately review the condition of the account as it was delivered.

What isn’t covered? ❌

The warranty does not generally cover issues caused by actions taken after delivery, including:

• Account bans caused by your own actions, such as using cheats or prohibited software
• Loss of access unrelated to the seller, such as forgetting your password
• Failing to follow important seller instructions provided with the order
• Reselling or transferring the account to another person

Once an account is resold or transferred, the original warranty coverage will generally be void.

How do extended warranty claims work? 🔎

If you experience an eligible issue after the initial 7-day free warranty period, and your order includes extended coverage, you can submit a warranty claim through your order.

Our team will review the claim, order history, communication, delivery information, and any supporting evidence provided.

In some cases, we may also need to contact the seller for additional information, which can increase the time required to complete the review.

What happens if my claim is approved? 💸

If your warranty claim is approved, the appropriate resolution may include a replacement account, refund, or another suitable resolution, depending on the circumstances and the coverage attached to your order.

Where a refund is provided, any separate warranty fee may not be refundable unless otherwise stated.

The warranty applies to the account purchase itself and does not generally cover unrelated purchases, items added later, or other additional expenses.

What happens after my warranty expires?

Even after your warranty period has ended, our team will still do our best to assist if an issue arises. 🙌

Start by contacting the seller through the order chat. If the issue cannot be resolved directly, contact our Support Team and we can help investigate further where possible.

After a refund or replacement ⚠️

If your account has been refunded or replaced, do not continue using the original account.

Once a refund or replacement has been completed, the warranty no longer applies to the original account, and ownership or access may be reclaimed.

CactusCover 🌵

CactusCover is the name of our warranty protection system for eligible marketplace account purchases, designed to give customers additional peace of mind when buying through MitchCactus.

Updated on: 20/10/2026