How do I receive my order?

As soon as you place an order, everything is managed through the order page on our website. 📦

A dedicated chat will be created for your order, where you’ll communicate with either our team or the seller fulfilling your purchase. Simply provide any information required to complete the order, depending on what you’ve purchased.

You’ll receive updates directly on the website and by email whenever your order status changes or a new chat message is sent. 📩

Once your order is delivered ✅

When your order has been delivered, you’ll be asked to review and approve the delivery.

If everything has been provided as described, simply approve the delivery to complete the order. You’ll then have the option to leave feedback or a review.

If something isn’t right, you can continue discussing it through the order chat or select Raise a Dispute for additional assistance. Our Resolution Team can step in where required to help ensure the order is completed as described. 🛡️

⏱️ You’ll have 72 hours after delivery to review your order before it is automatically marked as complete.

Even after completion, you’ll still have a period of time to raise a dispute if an issue arises.

Updated on: 17/09/2026