Refund policy

We allow customers to request a refund under reasonable circumstances, depending on the status of the order and the reason for the request. 💸

Approved refunds are returned to the original payment method used for the purchase. Once processed, please allow up to 96 business hours for the funds to appear, depending on your bank or payment provider.

When can a refund be provided? ✅

A refund may be available in the following situations:

1. Your order was cancelled

If your order is cancelled and has not been fulfilled, you may be eligible for a full refund.

2. Duplicate payments

If you accidentally make multiple payments for the same order, we’ll happily refund any additional or duplicate payments.

3. You change your mind

If you reconsider your purchase before the order has started, you may request a refund.

If fulfilment has already started, a partial refund may be available based on the progress already completed. Once an order has been fully completed, a change-of-mind refund is generally no longer applicable.

4. Your order was not delivered

If your product or service is not delivered as described, including where an applicable delivery timeframe has not been met, you may be eligible for a refund or other resolution. 🛡️

5. Delivery delays ⏱️

If your order is not completed within the delivery timeframe shown on the listing, we may be able to offer a partial refund, refund of any applicable delivery fee, or another form of compensation, depending on the circumstances.

This does not apply where the delay was caused by missing information, delayed responses, or other required action from the customer.

How are refunds returned? 💳

Because our products and services are delivered digitally, there are no shipping or return postage costs associated with a refund.

Refunds are normally returned to your original payment method.

How do I request a refund? 🙌

To request a refund, contact our Live Chat Support using the button in the bottom-right corner of the website.

Our team will review your order and help determine the appropriate resolution as quickly as possible.

Updated on: 17/09/2026