How to choose a trustworthy seller

While MitchCactus provides many services directly through our own team, including popular offerings for games such as Forza and Call of Duty, we also operate a marketplace where verified sellers can independently create their own listings.

This allows us to offer a much broader and more diverse range of products, packages, and prices across hundreds of different gaming services. 🎮

Every seller must complete our verification process before being approved to sell, but there are still a few simple things you can check when comparing marketplace offers.

Step-by-Step Guide

1. Start with the seller profile ⭐

Before purchasing, take a quick look at the seller’s profile and history.

Useful things to consider include:

• Ratings and reviews
• Completed orders
• Buyer feedback
• Response times
• How long they’ve been selling
• The quality and number of their listings

💡 Tip: Don’t judge a seller based on a single review. Look at their overall history and consistency across multiple orders.

2. Make sure the offer is clearly explained 📋

A good seller should clearly explain exactly what you’re purchasing and how the order will work.

Before buying, check that the listing covers:

• What you’ll receive
• Any requirements from you, such as platform, region, username, or account information
• Delivery method and timeframe
• Any important restrictions or conditions

If something is particularly important to you, such as a specific rank, item, platform, region, or delivery speed, make sure it’s clearly included in the listing before purchasing. ✅

3. Keep communication and delivery on MitchCactus 💬

After purchasing, use the order chat on MitchCactus for all communication with the seller.

You’ll also receive email notifications when new messages or important order updates are sent, so you can stay updated even when you’re not actively on the website. 📩

For your protection, keep payments, communication, and delivery on MitchCactus. Avoid moving the order to Discord, WhatsApp, Telegram, or any other external platform, particularly if a seller asks you to arrange a private deal or payment outside MitchCactus. 🛡️

4. Use our platform safeguards if anything feels wrong 🔒

MitchCactus manages the checkout and order process and can step in whenever an issue arises.

You should take extra care if:

• A seller asks you to pay or complete the order outside MitchCactus
• The listing is unclear or materially different from what was advertised
• A seller becomes unresponsive for an extended period
• Your delivery does not match what was described

If there’s an issue, continue communicating through the order chat and give the seller an opportunity to resolve it.

Where necessary, you can also Raise a Dispute directly from your order so our Resolution Team can review the situation and intervene.

Need help? 🙌

If you experience any issues with a seller or your order, you’re never left to resolve them alone.

You can contact our support team or Raise a Dispute directly through your order. Our team can review the order, communication, and delivery and help ensure you receive what was purchased as described. 🛡️

Updated on: 20/10/2026