We allow customers to request a refund under reasonable circumstances, depending on the status of the order, what was purchased, and the reason for the request. 💸

The general policy below applies across MitchCactus and is particularly relevant to services fulfilled directly by our own team, including many of our Forza and Call of Duty products.

For orders purchased through the MitchCactus Marketplace, where fulfilment is handled by an independent seller, additional category-specific refund conditions apply due to the different ways accounts, boosting services, currencies, items, gift cards, and other digital products are delivered.

You can find these rules further down this page under the Marketplace Refunds section, with separate sections for Accounts, Boosting, Currency & Items, Gift Cards & Digital Codes, and Top-Ups.

When can a refund be provided? ✅

A full or partial refund may be available in the following situations:

1. Your order was cancelled

If your order is cancelled before it has been fulfilled, you may be eligible for a full refund.

2. Duplicate payments

If you accidentally make multiple payments for the same order, we’ll happily refund any additional or duplicate payments.

3. You change your mind

If you reconsider your purchase before fulfilment has started, you may request a refund.

If fulfilment has already started, a partial refund may be available based on the progress already completed.

Once an order has been fully delivered as described, a change-of-mind refund will generally no longer apply.

4. Your order was not delivered as described

If the product or service you receive is materially different from what was described, incomplete, incorrect, or otherwise not delivered as agreed, you may be eligible for a refund or another appropriate resolution. 🛡️

5. Your order was delayed ⏱️

If your order is not completed within the delivery timeframe shown on the listing, we may be able to provide a full or partial refund, refund an applicable delivery fee, or offer another appropriate form of compensation, depending on the circumstances.

This generally does not apply where the delay was caused by missing information, delayed responses, or another required action from the customer.

Marketplace Refunds 🛒

Marketplace orders are fulfilled by independent sellers, so refund eligibility can differ depending on the product category and method of fulfilment.

For example, the risks involved with purchasing an account are different from receiving currency through an in-game trade or receiving a digital code.

For this reason, MitchCactus applies category-specific marketplace refund policies. Scroll down to the relevant category below to see exactly what may or may not be eligible for a refund.

The available sections are:

• Account Refund Policy
• Boosting Refund Policy
• Currency & Items Refund Policy
• Gift Card & Digital Code Refund Policy
• Top-Up Refund Policy

You’ll still be protected through our order chat, dispute process, applicable warranties, and Resolution Team. 🛡️

How do I request a marketplace refund? 📝

There are two main ways to request a refund:

1. Ask the seller for a refund 🤝

Explain the issue in the order chat, provide any relevant evidence, and request that the seller refund the order.

2. Raise a dispute ⚖️

If you’re unable to resolve the issue with the seller, provide evidence through the order chat and select Dispute Order from your order page. Our Resolution Team will then review the order and determine the appropriate outcome.

💡 Contacting the seller first will often resolve the issue faster, as they may be able to provide a refund, replacement, correction, or complete any outstanding part of the order directly.

Keep all communication and evidence within MitchCactus, as this allows our Resolution Team to review the complete history if intervention is required.

What happens after a dispute is raised? 🔎

Once a dispute is opened, both the buyer and seller may be asked to cooperate, provide evidence, and explain what happened.

Our Resolution Team may review:

• The original listing and description
• The order chat
• Delivery information
• Evidence provided by both sides
• The actions already taken to resolve the issue

If the dispute is resolved in your favour, the appropriate resolution may include a full refund, partial refund, replacement, correction, or another suitable outcome.

Account Refund Policy 💻

Eligible for a refund ✅

An account order may be eligible for a refund if:

• The account was not delivered within the stated delivery timeframe ⏱️
• The provided login details are incorrect or do not work
• The seller recovers or reclaims the account
• The account is not full access where full access was advertised
• The account is materially different from what was described

For claims that an account was not as described, you should avoid altering the account while the issue is being reviewed, including:

• Changing login details 🔑
• Playing on the account 🎮
• Making purchases on or for the account 💳
• Reselling or transferring the account 🔄

This allows the seller and our Resolution Team to accurately compare the delivered account against the original listing.

When is an account not eligible for a refund? ❌

An account order may not be eligible where:

• The applicable protection or warranty period has expired
• The account was delivered as described and you simply changed your mind afterward
• You substantially altered the account before raising a claim that it was not as described
• The account was banned or restricted due to your own actions
• You failed to follow important instructions provided with the order
• The account was resold or transferred to another person
• Relevant evidence is only provided through external platforms rather than the MitchCactus order chat

You may still discuss a voluntary return with the seller where appropriate, particularly if the account remains unchanged and can safely be returned.

Boosting Refund Policy 🎮

Eligible for a refund ✅

A boosting order may be eligible for a refund if:

• The seller failed to fully deliver the order within the stated delivery timeframe ⏱️
• The service was only partially completed
• The seller caused material harm to the account during fulfilment
• The seller used or removed valuable items without permission
• The seller changed account information without permission
• The seller used prohibited third-party software or other unauthorized methods that resulted in an account restriction or ban 🚫

Where part of the purchased service has already been completed successfully, a partial refund may be more appropriate than a full refund.

When is a boosting order not eligible for a refund? ❌

A boosting order may not be eligible where:

• The service has already been fully completed as described
• The stated delivery timeframe has not yet passed
• The seller was unable to proceed because required access or information was not provided
• The customer repeatedly interrupted a service that required account access
• The account was banned or restricted due to the customer’s own actions
• The order was delivered correctly and the customer simply changed their mind afterward
• Relevant evidence is only provided through an external platform rather than MitchCactus

Currency & Items Refund Policy 💰🎮

Eligible for a refund ✅

Your order may be eligible for a refund if:

• The seller failed to fully deliver the order within the stated delivery timeframe ⏱️
• The seller partially delivered the order within the delivery timeframe 📦
• The seller failed to disclose an important risk, excluding commonly understood risks such as RWT, that negatively affected your account ⚠️
• Your account was negatively affected because the delivered currency or items were obtained through cheating, fraud, or other prohibited methods ❌

Not eligible for a refund ❌

Your order may not be eligible for a refund if:

• The stated delivery timeframe has not yet passed ⏱️
• Evidence relating to incomplete delivery is only provided through external platforms rather than the MitchCactus order chat
• Your account was banned due to RWT or another risk that was clearly disclosed by the seller before purchase 🚫
• You provided an incorrect account or character name and the seller completed the delivery using the information provided
• You traded or transferred the delivered currency or items to another account after receiving them 🔄

⚠️ Once a trade or delivery has been successfully completed, avoid accepting unexpected follow-up trades relating to the same order.

Gift Card & Digital Code Refund Policy 🎁

Gift Cards and additional digital code categories are coming soon to MitchCactus.

Eligible for a refund ✅

A gift card or digital code order may be eligible if:

• You received a product different from what was described 🏷️
• The supplied code is invalid ❌
• The code was already redeemed before delivery
• The code was expired when delivered ⏳

Not eligible for a refund ❌

A gift card or digital code order may not be eligible where:

• You purchased a region-specific product that cannot be redeemed in your region and the restriction was clearly stated 🌍
• The code was redeemed by another person after you shared the details 🔑
• You resold or transferred the code to another person 🔄
• The correct code was successfully delivered and redeemed

Because digital codes can generally only be used once, always check the region, platform, value, and product details before purchasing.

Top-Up Refund Policy 💳

Top-Ups are coming soon to MitchCactus.

Eligible for a refund ✅

A Top-Up order may be eligible if:

• The purchased Top-Up was not delivered
• Only part of the purchased amount was delivered
• The seller failed to complete the order within the stated delivery timeframe
• The delivered product was materially different from the listing

Not eligible for a refund ❌

A Top-Up order may not be eligible where:

• The Top-Up was successfully delivered as described
• The stated delivery timeframe has not yet passed
• The customer provided incorrect information required for delivery
• The delivered balance or product has already been used after successful delivery
• The customer simply changed their mind after completion

Return Policy 🔄

Because MitchCactus primarily provides digital goods and services, traditional physical returns generally do not apply.

If the order is as described ✅

If the product or service matches the listing:

• The seller is generally not obligated to accept a return
• You may still request a voluntary return where the product remains unused, unaltered, and safe to return

Any voluntary return is subject to agreement between you and the seller.

If the order is not as described ❌

If the product is not as described, you can raise the issue with the seller or dispute the order.

Where applicable, the product should remain as close as possible to the condition in which it was delivered while the issue is being reviewed.

For accounts, this means avoiding actions such as:

• Changing login details 🔑
• Playing on the account 🎮
• Making purchases on or for the account 💳
• Reselling the account 🔄

How are refunds returned? 💳

Approved refunds are normally returned to the original payment method used for the purchase.

Once a refund has been processed, please allow up to 96 business hours for the funds to appear, depending on your bank or payment provider.

Because our products and services are delivered digitally, there are no shipping or return postage costs associated with refunds.

Need help with a refund? 🙌

For products fulfilled directly by MitchCactus, contact our Live Chat Support using the button in the bottom-right corner of the website.

For marketplace orders, either request a refund from the seller through the order chat or, if the issue cannot be resolved, select Dispute Order and our Resolution Team can step in.

Our goal is simple: if an order isn’t delivered as described, we’ll work with you and the seller to reach the appropriate resolution. 🛡️

Updated on: 20/10/2026